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VSC considers that wellbeing and support services are important sources of easing students into tertiary life, helping them adjust to their new living environment and enabling them to achieve their academic goal. All students have the right to a safe and supportive learning environment that promotes student welfare and accommodates the requirements of their course of study. All students will have equal access to VSC’s support services.

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VSC is concerned about the physical, emotional, mental, intellectual and cultural safety of its students and their wellbeing. All staff have a strong duty to ensure that students are in a position to be safe and secure when on its premises. Support and advice are provided to all students so that they can achieve academic success. VSC also provides support needed for students to maintain their wellbeing when they are not on campus.

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For more detailed information on Student Wellbeing and Support Services, please see VSC’s Student Wellbeing and Support Policy and Student Wellbeing and Support Procedure.

 

 

How to seek assistance for English language and literacy support?

Students should ask their lecturers for help in meeting course requirements. Lecturers are primarily responsible for providing academic support to students. However, if you feel that you need extra support such as English language and literacy support, please contact Academic Learning Support Officer (ALSO). 

The ALSO is responsible to provide a broad range of education administrative and operational support to academic staff and students. You can contact the ALSO via email (ALSO@vsc.vic.edu.au) or phone (1800 343 880) or visit the campus (219-221 Sydney Road, Coburg VIC 3058).

If you feel the ALSO is not able to assist you, please contact the Dean via email (warren.midgley@thevsc.com.au) or phone (1800 343 880) or visit the campus (219-221 Sydney Road, Coburg VIC 3058).

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How to seek assistance for counselling service?

VSC has a designated a Student Counselling and Wellbeing Officer (SCWO) to provide assistance for students requiring support with their wellbeing to optimise their participation in learning activities and to thrive in all aspects of their life. 

If you require any counselling services, please contact the SCWO via email (SCWO@vsc.vic.edu.au) or phone (1800 343 880) or visit the campus (219-221 Sydney Road, Coburg VIC 3058).

If you feel the SCWO is not able to assist you, please contact the Dean via email (warren.midgley@thevsc.com.au) or phone (1800 343 880) or visit the campus (219-221 Sydney Road, Coburg VIC 3058).

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How to seek assistance for and report an incident that significantly impacts on your wellbeing?

VSC takes seriously any incident that impacts its student’s wellbeing. If you experience an event or an incident, whether critical or non-critical, you should seek immediate assistance from us.  

If this incident occurs on campus and particularly in the classroom, your lecturer is your first point of contact. If you are not able to get in touch with your lecturer, you should immediately contact any available staff member and report the incident and seek assistance from them. All VSC staff are responsible for providing assistance to students. 

If an incident occurs outside of the classroom but within the VSC campus, you should immediately contact any available staff member and report the incident and seek assistance from them. All VSC staff are responsible for providing assistance to students.

Where an incident occurs outside of the VSC campus, please contact emergency services on 000 for urgent assistance. Where an incident involves your studies and is not of a life threatening nature, please contact our 24 hour help line on +61 411 243 998.

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How to seek assistance for any other support service?

If students need any other support service from VSC, they should speak to the relevant member of VSC team. If you need assistance in determining which member of the VSC team to contact relevant to your support need, please contact VSC reception via email (admin@vsc.vic.edu.au) or phone (1800 343 880) or visit the campus (219-221 Sydney Road, Coburg VIC 3058). Our reception staff will put you in touch with the relevant VSC team member. In an unlikely even that students are not able to contact reception staff, please contact any one of the following members for assistance. The following VSC team members are the official point of contact for all students:​

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Chief Executive Officer                        Dean                                                  Course Coordinator                                   

Mr Raj Malhotra                           Dr Warren Midgley                         Dr May Hu                                    

Phone: +61 1800 343 880           Phone: +61 1800 343 880             Phone: +61 1800 343 880        
raj.malhotra@vsc.vic.edu.au           warren.midgley@vsc.vic.edu.au          may.hu@vsc.vic.edu.au                

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Other Support Services Contact Details (External)

• Ambulance, Police and Fire: Call (000)

• COVID-19 Pandemic Assistance: Call (1300 650 172), click here for website. 

• Victorian Ombudsman: Call (0409 936 235), click here for website.

• Tertiary Education Quality Standards Agency (TEQSA): Call (1300 739 585 or 0437 390 024), click here for website.

• Department of Home Affairs: Call (131 881 - In Australia, +61 2 6196 0196​ - Outside Australia), click here for website.

• Victoria Legal Aid: Call (1300 792 387), click here for website.

• Australian Taxation Office: Click here for website.

• Mental Health Support: Click here for website.

• Fair Work Ombudsman: Call (13 13 94), click here for website.

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